Return Policy

Dear Customer,
Thank you for choosing our products. We have a professional Quality Control (QC) team to ensure that every product undergoes rigorous quality checks before shipment. Please carefully read the following return policy before making a purchase. By placing an order, you agree to all terms outlined in this policy.

1. Scope

This return policy applies to all products purchased from dell-laptop-battery.net. All returns require an RMA (Return Merchandise Authorization) number. Please click here to submit an RMA request form.

Note: Please read the following rules and guidelines carefully to avoid unnecessary delays or complications in the return process.

2. 30-Day Return and Exchange Policy

👉30-Day Money-Back Guarantee

  • Returns are accepted within 30 days from the date of receipt.
  • The returned product must be in good physical condition, with complete packaging and accessories, no man-made damage, and must not affect secondary sales. Important Reminder: Do not remove or damage any labels on the battery (such as our company’s LOGO label, supplier label, warranty label, or QC inspection sticker), otherwise the return or refund process may be affected.
  • The product must be in its original condition, with complete packaging and accessories, and must not have any signs of damage or tampering.
  • If the return is due to a quality issue, supporting evidence (photos or videos) must be provided.
  • Refund requests without relevant product information (such as original model and issue description) may be denied.

👉30-Day Exchange

  • Exchanges can be requested within 30 days from the date of receipt.
  • Supporting evidence of the product issue (photos or videos) must be provided.
  • Customers are eligible for a free exchange for the same model/specifications. After 30 days, the warranty policy applies.
  • Requests lacking necessary product details may be denied.

3. Return Process

  • Submit an RMA Request: Click here to submit an RMA request. You must obtain an RMA number within the return period specified above. Unauthorized returns will not be accepted.
  • Customer Service Review: Our customer service team will review the request within 1-2 business days and email the RMA number. Ensure the RMA number is clearly marked on the return package.
  • Return Shipment: The RMA number is valid for 30 days from issuance. The product must be shipped back within this timeframe. A tracking number should be provided.
  • Refund/Exchange Processing: Once the returned product is received and inspected, a refund or exchange will be processed within 3-5 business days.

4. Important Notes

  • Return Request
    • An RMA request must be submitted before returning or exchanging a product.
    • Returns without prior approval and an RMA number will not be accepted.
  • Return Timeframe
    • The RMA number is valid for 30 days from the date of issue. The return must be shipped within this period.
    • A tracking number must be provided when returning the item.
  • Refund/Exchange Processing
    • Refunds are typically processed within 3–5 business days. The actual time for the refund to appear depends on the payment provider.
    • Exchanges will be arranged within 2–7 business days after the return is received.
    • Only the same item can be exchanged. To get a different item, please return the product and place a new order.
    • If the returned item does not meet the required condition, dell-laptop-battery.net reserves the right to refuse a refund or exchange.
  • Battery Label Requirements
    • All returned battery products must have intact labels. Do not remove or damage any original labels, including but not limited to our company’s LOGO label, supplier production label, warranty label, and QC inspection label.
    • Missing labels will affect our ability to determine product issues and trace responsibility. We will also be unable to file warranty or compensation claims with our suppliers.
    • Therefore, batteries with damaged or removed labels will not be eligible for return, exchange, or refund. Thank you for your understanding.

5. Breakdown of Charges

👉Returns & Exchanges for Non-Quality Issues

  • Order not yet dispatched
    • You can request a full refund without any extra charges.
  • Order dispatched (subjective reasons such as wrong item ordered or change of mind)
    • Refusing delivery is not accepted. If a customer refuses delivery, it will be treated as abandoned goods and no refund will be issued.
      ⚠️ Special Notice on Undeliverable Refusals
      • If a parcel is refused or not picked up in time and can't be returned to our warehouse (e.g., due to shipping limits or local policies, the courier may destroy the parcel), it will be considered voluntarily abandoned by the customer and no refund will be issued.
      • We will rely on the courier’s tracking updates and delivery/return records to determine the situation. Customers are expected to understand and accept decisions based on these records.
    • If the customer wants to return the item, they must contact customer service within 30 days of receiving it and ensure the item is unused and in its original packaging.
    • The customer is responsible for return postage and the following fees:
      • Original shipping cost
      • Return shipping cost
      • 10% restocking fee
  • Order dispatched (delivery failed due to customer-related reasons)
    • Includes but is not limited to:
      • Incorrect address provided by customer
      • Parcel not picked up in time
      • Delivery refused by customer
      • Customs duties unpaid by customer
    • The customer will be responsible for:
      • Original shipping cost
      • If reshipping: second delivery charge
      • If canceling the order: 10% restocking fee
⚠️ Special Policy for Items Containing Lithium Batteries (International Shipments)
  • For products with lithium batteries, once dispatched, if the parcel is destroyed due to refusal, failure to collect, not cooperating with customs clearance, or failure to pay duties/fees, it will be considered voluntarily abandoned by the customer and no refund will be issued.
⚠️ Special Notice for Orders from Brazil
  • If the customer does not complete the required tax payment within the designated timeframe and the package is destroyed by Brazilian customs, all associated losses will be the customer’s responsibility, and no refund will be issued.

👉Returns & Exchanges for Quality Issues

  • Due to our error (wrong item sent, damaged item, or product defects)
    • We will cover the following:
      • Return shipping cost
      • Sending the correct item at no extra cost or issuing a full refund
  • Brazilian Customs Duties
    • Regardless of the reason for return, all customs duties incurred during the purchase are the responsibility of the customer.
  • Return process and notes
    • Please contact customer service within 30 working days of receiving the item and provide clear photos and a description of the problem.
    • All returns must be approved by customer service. You must get the return address before sending anything back. Returns without prior approval won’t be eligible for a refund.
⚠️ Special Notes
  • To ensure fair transactions, if a customer refuses to accept high-value items without a valid reason (total order value over $200), we reserve the right to document such behavior and limit after-sales services. This may include, but is not limited to: ineligibility for refunds, purchase restrictions, or denial of future services.
  • Returns are not accepted for bulk purchases. To prevent abuse, any order with more than 10 units of the same item is considered a bulk order.
    These orders are non-refundable and non-returnable once shipped. Please double-check the model, quantity, and your actual needs before placing the order.

6. Defective Product Handling

  • Within 30 Days:
    • Products that arrive DOA (Dead on Arrival), have visible defects, or are damaged during transit are eligible for a full refund or free replacement.
    • Return shipping costs will be covered by us.
  • Within One-Year Warranty:
    • We offer a one-year warranty. Quality-related issues within this period qualify for free repair or replacement.
    • Supporting evidence (photos/videos) must be provided.
    • Requests without necessary proof may be denied.

7. Additional Terms

  • Shipping Costs Are Non-Refundable
    • Original shipping fees will not be refunded when returning an item.
  • Handling of Refused Deliveries
    • If the customer refuses the delivery, it will be treated as voluntarily abandoned and no refund will be issued.
    • We recommend accepting the package first and then submitting an RMA request to be eligible for a full refund.
  • No Refund Without Returned Item
    • We reserve the right to deny a refund until the returned item is received.
  • Extended Return Period
    • If an extension is needed due to special circumstances, please contact customer service in advance for approval.

8. Frequently Asked Questions (FAQ)

  • How do I request a return?
    Submit an RMA request form. Once approved, an RMA number will be provided.
  • How long does it take to receive a refund?
    Refunds typically take 3-5 business days, depending on the payment provider.
  • How long does it take to receive a replacement?
    Replacement orders are arranged within 2-7 business days after receiving the return.
  • Which cases are not eligible for returns?
    Products exceeding the return period or those damaged due to misuse.

9. Return Address

Name: RE USLAXB C967224
Phone number: 05419531153
Address: 10886 CITRUS AVE, FONTANA ,CA 92337 USA