Return Policy

Dear Customer,
Thank you for choosing our products. We have a professional Quality Control (QC) team to ensure that every product undergoes rigorous quality checks before shipment. Please carefully read the following return policy before making a purchase. By placing an order, you agree to all terms outlined in this policy.

1. Scope

This return policy applies to all products purchased from dell-laptop-battery.net. All returns require an RMA (Return Merchandise Authorization) number. Please click here to submit an RMA request form.

Note: Please read the following rules and guidelines carefully to avoid unnecessary delays or complications in the return process.

2. 30-Day Return and Exchange Policy

👉30-Day Money-Back Guarantee

  • Returns are accepted within 30 days from the date of receipt.
  • The product must be in its original condition, with complete packaging and accessories, and must not have any signs of damage or tampering.
  • If the return is due to a quality issue, supporting evidence (photos or videos) must be provided.
  • Refund requests without relevant product information (such as original model and issue description) may be denied.

👉30-Day Exchange

  • Exchanges can be requested within 30 days from the date of receipt.
  • Supporting evidence of the product issue (photos or videos) must be provided.
  • Customers are eligible for a free exchange for the same model/specifications. After 30 days, the warranty policy applies.
  • Requests lacking necessary product details may be denied.

3. Return Process

  • Submit an RMA Request: Click here to submit an RMA request. You must obtain an RMA number within the return period specified above. Unauthorized returns will not be accepted.
  • Customer Service Review: Our customer service team will review the request within 1-2 business days and email the RMA number. Ensure the RMA number is clearly marked on the return package.
  • Return Shipment: The RMA number is valid for 30 days from issuance. The product must be shipped back within this timeframe. A tracking number should be provided.
  • Refund/Exchange Processing: Once the returned product is received and inspected, a refund or exchange will be processed within 3-5 business days.

4. Important Notes

  • All returns/exchanges require an RMA request.
  • Unauthorized returns without an RMA number will not be accepted.
  • The RMA number is valid for 30 days from issuance. Returns must be shipped within this period.
  • Refunds typically take 3-5 business days to process, depending on the payment provider.
  • Exchanges are arranged within 2-7 business days after receiving the return.
  • Only the same item can be exchanged. If a different item is required, the original product must be returned for a refund and a new purchase must be made.

5. Fees and Costs

👉Returns and Exchanges Without Quality Issues

  • Order Not Shipped
    • You can request a full refund without any additional charges.
  • Order Shipped (customer reasons such as wrong item or change of mind)
    • The customer is responsible for the following costs:
      • Original shipping fee
      • Return shipping cost
      • 10% restocking fee
    • The customer must contact us for a return within 30 days of receiving the product and ensure the item is unused and in its original packaging.
  • Order Shipped (e.g., incorrect address, failure to collect, refusal to accept delivery, failure to pay taxes, etc.)
    • The customer is responsible for the following costs:
      • Original shipping fee
      • Reshipping cost (if required)
      • 10% restocking fee (if the order is cancelled)
    • Special Policy for Specific Products (international shipments containing lithium batteries):
      • For international orders, if the parcel is destroyed at the international station due to non-collection or refusal, up to 50% of the item value may be refunded.
      • If the customer requests reshipment, a reshipping fee equal to 30% of the item value will be charged (including logistics, packaging, and handling costs).
      • Special Note for Orders to Brazil: If the customer fails to pay taxes within the deadline, the parcel will be destroyed by Brazilian customs and no refund will be issued.

👉Returns and Exchanges Due to Quality Issues

  • Due to Our Error (such as sending the wrong item, damaged product, malfunction, etc.)
    • We will be responsible for:
      • Return shipping costs
      • Free delivery of the correct product or full refund
  • Return Process and Important Notes
    • Please contact customer service within 30 working days of receiving the product, providing photos and a description of the issue.
    • All returns and exchanges must be confirmed by customer service, and a return address must be obtained before sending the product back. Unauthorised returns may not be processed for refunds.

6. Defective Product Handling

  • Within 30 Days: Products that arrive DOA (Dead on Arrival), have visible defects, or are damaged during transit are eligible for a full refund or free replacement. Return shipping costs will be covered by us.
  • Within One-Year Warranty:
    • We offer a one-year warranty. Quality-related issues within this period qualify for free repair or replacement.
    • Supporting evidence (photos/videos) must be provided.
    • Requests without necessary proof may be denied.

7. Additional Terms

  • Shipping fees are non-refundable.
  • If a product is refused upon delivery, a maximum refund of 50% of the order value will be issued.
  • Returns must be received before a refund is processed.
  • For extensions on return deadlines, please contact customer service in advance.

8. Frequently Asked Questions (FAQ)

  • How do I request a return?
    Submit an RMA request form. Once approved, an RMA number will be provided.
  • How long does it take to receive a refund?
    Refunds typically take 3-5 business days, depending on the payment provider.
  • How long does it take to receive a replacement?
    Replacement orders are arranged within 2-7 business days after receiving the return.
  • Which cases are not eligible for returns?
    Products exceeding the return period or those damaged due to misuse.

9. Return Address

Name: RE USLAXB C967224
Phone number: 05419531153
Address: 10886 CITRUS AVE, FONTANA ,CA 92337 USA